All prices on our website are shown in New Zealand dollars (NZD) and prices include Goods and Services Tax (GST) for New Zealand customers. For customers outside of New Zealand any relevant custom fees, duties or sales from the destination country are the sole responsibility of the customer.
- You can pay online by credit card (Visa and MasterCard) Big Book Publishing has paired up with PayPal to securely process and manage credit card transactions.
- By internet banking or bank account transfer visiting your local bank branch.
Please include Order reference when using this option. Payments will be made to: Big Book Publishing, details of our account number will be shown on the confirmation email that will be sent to you at checkout. Please Note: Big Book Publishing takes no responsibility if payment is deposited into wrong bank account. Please triple check the account number before submitting.
If you have been given a voucher code to use online. The voucher code will need to be entered only when you go to purchase your order through the shopping cart. Voucher codes can only be used once per person/address.
New Zealand: All products listed include shipping to New Zealand destinations. Shipping is free for orders $50 and over. Shipping charges will be calculated in the order cart at checkout.
Australia: Please allow up to 4-10 working days for delivery. Delivery is not always available to rural addresses so please arrange and alternative address if this is the case. We use NZ Parcel Post International.
USA, UK and Asia: Standard Shipping is via NZ Post International Economy Parcel Post and can take between 14-21 business days, possibly longer for some countries. Rates and delivery timeframes can be found on NZ Post’s website www.nzpost.co.nz, but our shipping calculator at the checkout should be an accurate guide for costs per parcel. Any further queries, please email firstname.lastname@example.org
Please note the freight rates cover most purchases. But for extra large items or purchases we reserve the right to charge extra as applicable. We will notify you by email if this happens. We aim to dispatch all orders on the same day you place your order if the order was placed before 3pm and paid by credit card; otherwise we will make sure your order is dispatched the next business day, or once your payment is received. If your order is placed on a weekend or public holiday it will be sent on the next business day. Please note if you place an order on Friday it will be processed on the next business day — Monday. Shipping times are indicative only, Big Book Publishing takes no responsibility for delays once the item has left our possession.
All items are insured against theft and accidental damage whilst in transit from Big Book Publishing to the shipping address. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance.
Your privacy is of the utmost importance to us here at Big Book Publishing. We will never share, distribute or sell any information to a third party that we obtain from our customers. If at anytime you wish to no longer receive any newsletter communications from us, please click on ‘unsubscribe’ on the email and we will remove your details from our newsletter database
We are confident that all items purchased from us are in perfect order, in the rare occurrence that this is not the case, or they are damaged in transit, please contact us immediately via email email@example.com. We do not give cash refunds if you simply change your mind. All returns must be received within 10 days of the invoice date. The item must be in original condition with the original packaging (if any). Used, read/played items cannot be returned. Please do not hesitate to contact us.
ACCURACY OF CONTENT
At Big Book Publishing Ltd we take every care to ensure that the description and specification of our products are correct at the time of publication. Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free.